Frequently Asked Questions

Find answers to the most common questions about Mystery Shopping, registration, our policies and more. If you have further questions, feel free to contact us.

Tasks

What types of mystery shopping jobs are there?

Each Mystery Shop is different, and we have a lot to choose from! A typical Mystery Shopping task involves evaluating the quality of services, customer experience, and compliance to specific brand standards at an assigned location. We provide you with a scenario and detailed description of what we are looking for to ensure you are always prepared to successfully submit your report.

Is there a minimum or maximum number of mystery shopping jobs I can conduct per month?

Each Mystery Shop is different, and we have a lot to choose from! A typical Mystery Shopping task involves evaluating the quality of services, customer experience, and compliance to specific brand standards at an assigned location. We provide you with a scenario and detailed description of what we are looking for to ensure you are always prepared to successfully submit your report.

How long does a mystery shop take?

Each Mystery Shop is different, and we have a lot to choose from! A typical Mystery Shopping task involves evaluating the quality of services, customer experience, and compliance to specific brand standards at an assigned location. We provide you with a scenario and detailed description of what we are looking for to ensure you are always prepared to successfully submit your report.

I can’t conduct the mystery shop assigned to me - what do I do?

Each Mystery Shop is different, and we have a lot to choose from! A typical Mystery Shopping task involves evaluating the quality of services, customer experience, and compliance to specific brand standards at an assigned location. We provide you with a scenario and detailed description of what we are looking for to ensure you are always prepared to successfully submit your report.

Why did I receive a message that my profile doesn’t meet the application criteria?

Each Mystery Shop is different, and we have a lot to choose from! A typical Mystery Shopping task involves evaluating the quality of services, customer experience, and compliance to specific brand standards at an assigned location. We provide you with a scenario and detailed description of what we are looking for to ensure you are always prepared to successfully submit your report.

Do I have to make a purchase while mystery shopping?

Each Mystery Shop is different, and we have a lot to choose from! A typical Mystery Shopping task involves evaluating the quality of services, customer experience, and compliance to specific brand standards at an assigned location. We provide you with a scenario and detailed description of what we are looking for to ensure you are always prepared to successfully submit your report.

Payments

How much can I earn as a mystery shopper?

Each Mystery Shop has a different pay rate depending on the requirements. You can see all Mystery Shopper pay details including reimbursement (if applicable) before accepting the Mystery Shop. You choose the ones that are right for you.

Can I make a full time living out of mystery shopping?

Yes! Mystery shopping can either be your side hustle or full time job.

Do I really get paid to shop?

Yes! You get paid for each successfully submitted Mystery Shop. Mystery shopping is a great way to do what you like and get paid for it.

How and when will I be paid?

We only pay through PayPal. Payments for successfully completed Mystery Shops will be paid through your PayPal account 7-10 days after your survey was approved.

Do I have to provide my bank details?

No. All you need is a valid PayPal account and a Social Security Number or TIN/EIN for tax purposes.

Are my bank details secure?

Is a Forsee Mystery Shopper a full-time employee?

Is a Forsee Mystery Shopper a full-time employee?

No. Forsee Mystery Shoppers work as Independent Contractors. Consult our Terms & Conditions to learn more.

My Account

What do I need to do to become an Forsee Mystery Shopper?

You must be 18 years or older with a valid SSN or tax ID with internet access to view and apply for Mystery Shops, review assignments, and submit surveys. You'll also need a smartphone to capture data while in the field and a PayPal account to receive payments.

How do you contact me?

Our Mystery Shopper Support Team may contact you by email, phone or text. It's important to respond to requests for additional information ASAP to ensure your payments are issued on time. If you run into any issues before, during or after you complete a Mystery Shop, contact us!

I forgot my login details/password, what should I do?

You can reset your password by clicking the "Forgot Password" link on the login screen. If you are still having trouble, contact us.

Data Protection

Is the information provided in my profile protected?

Yes, your Mystery Shopper profile information in both the Forsee Sassie and Shopmetrics platforms are secured, will never be provided to a third party, and will remain confidential. The Mystery Shopping tasks we offer you depend on your answers to the questions in your profile. Complete it in full and ensure it's up-to-date. For more information, consult our Privacy Policy.

How can I unsubscribe?

"To leave our panel of Mystery Shoppers , login to the Forsee Shopmetrics Platform and submit a request in MY PRIVACY (MY SETTINGS, EDIT PROFILE, MY PRIVACY, REQUEST ERASURE). Note that your request of leaving the panel will be processed only once all the task assigned to you are validated and the payment is issued. Once your unsubscribe demand is processed, most of your data will be deleted and your account will be deactivated. Some of personal data necessary to your identification will be kept by Forsee as a legal proof of our past collaboration. For more information please consult our Privacy Policy. Also note that the unsubscription is irreversible, and therefore, we won’t be able to recover your account. "

Where can I submit request concerning my Privacy Rights?

To submit a privacy related request, login to the Forsee Shopmetrics Platform and submit a request in MY PRIVACY (MY SETTINGS, EDIT PROFILE, MY PRIVACY, SUBMIT A PRIVACY-RELATED REQUEST). Note that our team might need time to process your privacy request. Your request will be processed a maximum 30 days after it’s submission.
For more information about our privacy please consult your country Privacy Policy.

Discover Mystery Shopping

What is Mystery Shopping?

Mystery shopping is a market research technique where individuals, known as Mystery Shoppers, anonymously evaluate the quality of service, product, or compliance with regulations in various businesses, providing valuable feedback to companies.

What is the purpose of mystery shopping?

Mystery Shoppers anonymously assess the quality of service, product, or compliance with regulations in various businesses. They act as typical customers, following predefined scenarios or guidelines, and provide detailed feedback to companies about their experiences.

What is the business impact of mystery shopping?

Mystery shopping helps businesses identify strengths and weaknesses in customer service, product quality, and adherence to company standards. By gaining insights from customer perspectives, companies can enhance customer satisfaction, improve operational efficiency, and ultimately increase revenue and loyalty.

Mystery Shopping Best Practices

Are there any tips for maximizing my earnings as a mystery shopper?

To maximize earnings as a Mystery Shopper, prioritize assignments with higher pay, plan efficient routes to minimize travel costs, complete evaluations promptly to access more opportunities, maintain a professional demeanor, and continuously enhance your observation and reporting skills.

Survey Success: Checklist for Completing Mystery Shop Survey Forms

Read instructions thoroughly.
Pay attention to detail.
Stay objective.
Complete all sections.
Use clear language.
Submit on time.
Review your reports before submitting them.
Follow guidelines.
Maintain confidentiality.
Report issues promptly.

Forsee Sassie Platform Management

How do I see if I got paid for a shop in the Forsee Sassie Platform?

Change your Task Log filter to show “Finished” Mystery Shops. Each Mystery Shop will list an amount and paid date once it is paid.

How do I cancel a mystery shop in the Forsee Sassie Platform?

Mystery Shops will automatically fall off your assigned list if not submitted by midnight, so no need to cancel.

Forsee Shopmetrics Platform Management

How do I see more shops in my area?

The Forsee Shopmetrics platform has a filter that allows you to select open Mystery Shops by project - try increasing the radius you’re willing to travel. You can also filter by online and phone Mystery Shops.

Can I schedule mystery shops in bulk?

No, but you can filter and sort in the list view to narrow your search. You still have to apply to each Mystery Shop individually.

Ready to join Forsee?

Submit an application to become a Shopper.


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